Shipping policy

Furnigo Shipping Policy

Order Processing Time

All orders are processed within 1-3 business days, excluding weekends and holidays. Orders placed after 3 PM (local time) will be processed on the next business day. During peak seasons or special promotions, processing times may be slightly longer, and customers will be notified accordingly.

Shipping Methods & Delivery Time

We offer international shipping via trusted freight carriers with full container booking and global delivery services. Estimated shipping times vary by destination and shipping method:

  • Standard Shipping: 15-30 business days

  • Expedited Shipping: 7-15 business days (where available)

Please note that shipping times may be affected by customs clearance or unforeseen delays.

Shipping Costs

Shipping costs depend on order size, weight, and destination country. Shipping fees are calculated at checkout.

  • Free standard shipping is available for orders over a specified minimum amount (please check current promotions on our website).

  • Additional charges such as customs duties, taxes, or import fees imposed by your country are the responsibility of the customer.

Order Tracking

Once your order ships, you will receive a tracking number via email to monitor your shipment in real time from the factory to your doorstep.

Shipping Restrictions

Currently, Furnigo ships furniture and décor products worldwide. However, some remote locations or countries may have delivery restrictions due to carrier limitations or customs regulations.

If your location falls under restricted zones, our customer service team will contact you directly to discuss options.

Customs, Duties & Taxes

Customers are responsible for all customs duties, taxes, and import fees that may apply. These charges vary by country and are outside Furnigo’s control.

Damaged or Lost Shipments

If your order arrives damaged or is lost during shipping, please notify us within 7 days of receipt. Furnigo will work with our logistics partners to resolve the issue quickly, including replacement or refund where applicable.

Customer Support

Our dedicated support team is available to assist with any shipping questions or concerns before, during, and after delivery. Contact us via email or phone for personalized help